Cancellation & Refund Policy

1. Subscription Cancellation

You maintain complete flexibility over your subscription. You may cancel your subscription at any time without early cancellation fees or penalties.

How to Cancel:

• Self-Service via Dashboard: Log in to your VectorSift workspace at vectorsift.app/dashboard, navigate to Settings > Billing & Subscriptions, and click “Cancel Subscription”.
• Assisted Cancellation: Alternatively, contact our support team at support@vectorsift.app or billing@vectorsift.app from your registered account email address.

Effective Date: Cancellation takes effect at the conclusion of your current billing cycle. Your access continues until the end of the paid term, after which the account transitions to our free tier and no further renewal charges are applied.

2. Monthly Plans & Usage Deductions

First-time subscribers to a paid monthly plan may request a refund within 7 calendar days of their initial transaction date.

Because cloud computing, in-memory execution engines, and third-party LLM inference incur real operational costs upon usage, any approved refund will be adjusted to reflect:

• The pro-rata cost of computational credits, AI tokens, and data storage consumed during the active usage period.
• Non-recoverable payment gateway and transaction processing fees incurred during initial checkout.

If computational consumption exceeds the 15% fair-use limit outlined in Section 4, the plan is considered fully utilized and non-refundable.

3. Annual Subscription Refunds

Annual subscriptions are eligible for refund consideration if requested within 14 calendar days of initial purchase or annual renewal.

• Within 14 Days: Eligible refunds will be issued for the unconsumed portion of the annual subscription, less consumed computational credits, activated workspace features, and non-recoverable payment processing costs.
• After 14 Days: Annual subscriptions are strictly non-refundable. Customers may cancel renewal at any time to prevent billing for subsequent years, retaining platform access through the end of the paid period.

4. Deductions & Fair-Use Policy

To prevent fraudulent exploitation and safeguard service sustainability, VectorSift enforces a strict computational fair-use rule:

• 15% Usage Fair-Use Threshold: If an account has consumed more than 15% of the allocated monthly credits, executed high-volume ETL workflows, or initiated significant AI analysis operations, the subscription fee is deemed fully earned and no refund will be provided.
• Transaction Gateway Costs: Third-party payment processors do not return transaction fees upon refund. Accordingly, a standard processing fee deduction (typically 3.5% + transaction fees) applies to all processed returns.

5. Refund Method & Settlement Timelines

All approved refunds are returned directly to the original payment method utilized during checkout through our authorized payment processors.

• Review Window: Refund inquiries are audited and reviewed by our billing team within 1 to 2 business days.
• Settlement Timeline: Once authorized, funds typically post to your credit card or bank statement within 5 to 10 business days, depending on your financial institution.
• Written Confirmation: An itemized confirmation showing the gross amount, applicable usage deductions, and net refunded sum will be delivered to your account email.

6. Non-Refundable Circumstances

Refunds will not be issued under any of the following conditions:

• One-off top-up purchases of computational credits or dedicated cloud storage limits once provisioned.
• Workspaces suspended, rate-limited, or terminated for violations of our Acceptable Use Policy (including unauthorized scraping, penetration testing, prompt injection, or abusive workloads).
• Requests submitted after the expiration of the 7-day (monthly) or 14-day (annual) policy windows.
• Failure to cancel an active subscription prior to the scheduled automatic renewal date.

7. Payment Inquiries & Chargebacks

If you have any questions regarding an invoice or notice an unfamiliar transaction, please contact our support team immediately at support@vectorsift.app or billing@vectorsift.app prior to contacting your payment provider or issuing bank.

Direct communication allows us to investigate, clarify billing questions, and resolve concerns rapidly without unnecessary bank dispute delays.