Terms of Service

1. Definitions

• “Aggregated Data” means statistical and performance information derived from customer usage that has been anonymized and aggregated such that it cannot identify Customer or any individual.
• “Authorized User” means an individual who is registered and authorized by Customer to access the Services under Customer’s workspace account.
• “Customer Data” means electronic files, structured datasets, query configurations, transformation scripts, and analytical outputs uploaded to or processed through the Services by or on behalf of Customer.
• “Documentation” means the user guides, knowledge bases, and API specifications made available by VectorSift on the Site.
• “Services” means the VectorSift cloud-based software application, query execution tools, analytics engines, APIs, and hosted workspaces provided at https://vectorsift.app.

2. Access Rights & Provision of Services

License Grant: Subject to your compliance with this Agreement and payment of applicable subscription fees, VectorSift grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal analytical purposes during your active subscription term.

Account Security: You are responsible for safeguarding your login credentials, API tokens, and session keys. You are strictly responsible for all activity that occurs under your authenticated account. You must notify us immediately of any unauthorized use or security compromise.

Service Enhancements: We continuously improve the Services. We may deploy updates, optimizations, or feature modifications periodically, provided that such modifications do not materially degrade the core functionality of paid subscription tiers during an active billing cycle.

3. Customer Data & Intellectual Property

Customer Ownership: You retain 100% full ownership, title, and all intellectual property rights in and to your Customer Data. VectorSift does not claim ownership over any data, queries, or files you process through the platform.

Processing Authorization: You grant VectorSift a worldwide, limited, royalty-free license to host, transmit, copy, and process Customer Data solely to the extent necessary to provide, maintain, and secure the Services in accordance with this Agreement.

VectorSift Intellectual Property: VectorSift retains all rights, title, and interest in and to the platform software, algorithms, user interfaces, branding, trademarks, documentation, and all related technology (“VectorSift IP”).

4. Acceptable Use Policy

You agree that you will not, and will not permit any third party to:

• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Services;
• Circumvent or test the vulnerability of platform security mechanisms, authentication tokens, or rate limiters;
• Execute automated volumetric Denial of Service (DDoS) attacks or automated scraping exceeding allocated rate limits;
• Upload or process malicious software, viruses, corrupted datasets, or content that infringes third-party intellectual property or privacy rights;
• Resell, sublicense, or commercially exploit the platform to build a competing product or service;
• Use the Services for any unlawful, fraudulent, or harmful purpose.

VectorSift reserves the right to suspend or terminate access immediately upon discovering any violation of this Acceptable Use Policy.

5. Subscriptions, Payments & Billing Terms

Merchant of Record: All subscription billing, invoicing, and tax collection for VectorSift are processed through Dodo Payments, our authorized Merchant of Record. By subscribing to a paid tier, you authorize Dodo Payments to bill your designated payment method on a recurring monthly or annual basis.

Subscription Tiers & Credits: We offer a free Starter tier and paid subscription tiers (Individual Pro/Max and Teams Standard/Premium). Usage credits are debited based on query execution, dataset processing, and analytical operations.

Automatic Renewal: Paid subscriptions renew automatically at the end of each billing cycle unless canceled prior to the renewal date via your workspace billing portal.

Cancellation & Refunds:

• Monthly Plans: You may cancel anytime. Cancellation takes effect at the end of your active billing period, and monthly fees are non-refundable.
• Annual Plans: Annual subscriptions are eligible for a refund upon written request within 14 calendar days of initial purchase or renewal, provided computational usage has not exceeded 10% of the allocated annual quota.

Taxes: All fees are exclusive of applicable sales, use, value-added (VAT), or other statutory taxes, which will be calculated and collected by the Merchant of Record in compliance with applicable law.

6. Confidentiality & Security

Confidentiality: Both parties agree to protect non-public technical, operational, and commercial information disclosed during the course of using the Services with reasonable care.

Security Standards: VectorSift maintains industry-standard technical safeguards, including TLS 1.3 encryption in transit, AES-256 encryption at rest, logical workspace isolation, and automated vulnerability monitoring to safeguard Customer Data.

7. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES AND DOCUMENTATION ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VECTORSIFT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VECTORSIFT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE AT ALL TIMES.

8. Indemnification

Customer Indemnification: You agree to defend, indemnify, and hold harmless VectorSift, its operators, contributors, affiliates, and service providers from and against any third-party claims, liabilities, losses, damages, or reasonable legal costs arising out of: (a) your Customer Data; (b) your breach of this Agreement or Acceptable Use Policy; or (c) your violation of applicable laws or third-party rights.

VectorSift Defense: VectorSift will defend Customer against claims alleging that the core platform software directly infringes a valid copyright or patent, provided Customer gives prompt notice, sole control of defense, and reasonable cooperation.

9. Limitation of Liability

10. Term, Suspension & Termination

Term: This Agreement commences on the Effective Date and continues until all subscriptions expire or are terminated.

Termination & Suspension: We may suspend or terminate your access immediately if you violate the Acceptable Use Policy, fail to pay subscription fees, or pose a security risk. You may terminate your account at any time via workspace settings.

15-Day Grace Period Purge: When an account deletion is initiated, your data enters a 15-day grace recovery period. Following the expiration of the 15th calendar day, our automated systems permanently and irreversibly purge all associated database records, vector indices, and storage volumes.

11. Dispute Resolution & Arbitration

Good Faith Resolution: Before filing any claim, both parties agree to attempt to resolve disputes informally by contacting the other party with a written description of the issue.

Binding Individual Arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement that cannot be resolved informally shall be settled by binding individual arbitration administered by a recognized arbitration provider.

Class Action Waiver: ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

12. General Legal Provisions

• Entire Agreement: This Agreement, together with our Privacy Policy, constitutes the complete and exclusive agreement between Customer and VectorSift regarding the Services.
• Severability: If any provision is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and all remaining provisions will remain in full force.
• Force Majeure: Neither party will be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, telecommunications outages, or cyber-attacks.